At PrintNDesign, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return Policy to understand the guidelines for returning or exchanging items.
1. Returns and Exchanges
1.1 To be eligible for a return or exchange, the item must be in its original condition, unworn, with tags attached, and in the original packaging.
1.2 Returns and exchanges are accepted within 30 days of the delivery date.
2. Initiating a Return or Exchange
2.1 To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and details of the item you wish to return.
2.2 Our customer service team will provide you with instructions on how to return the item.
3.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2 If approved, the refund will be processed to the original payment method. Please allow a few business days for the refund to reflect in your account.
3.3 Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.
4.1 If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability.
4.2 If the requested exchange item is not available, we will process a refund or provide alternative options.
5. Defective or Incorrect Items
5.1 If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for the return shipping, and you will receive a replacement or a full refund, including shipping costs.
6. Final Sale Items
6.1 Certain items, such as clearance or promotional items, may be marked as final sale and cannot be returned or exchanged.
7. Contact Us
If you have any questions or concerns regarding our Return Policy, please contact us at [email protected].
Thank you for choosing PrintNDesign. We appreciate your understanding and cooperation as we work to ensure your satisfaction with our products.